The Melville Hotel

Disappointing
Traveller Type: young couple
  : staff were able to sort out our situation when the shower broke.
  : the shower broke whilst using it. this hotel is definitely budget - you absolutely get what you pay for and maybe even that’s a stretch

Very Good
Traveller Type: young couple

Very Good
Traveller Type: review category business travellers
  : The staff are all wonderful and helpful.The location is brilliant, close to kings cross yet nearby a pretty garden square so it’s peaceful. perfect to have a kettle, tea, coffee and a nice big cup
  : The bin in the room was never emptied in 3 days.There wasn’t a mattress cover so it felt a bit unhygienic with just a sheet.The shower head holder was broken.

Fair
Traveller Type: family with young children
  : The staff was really friendly and helpful, no problems at the check in and check out and when we arrived the room was already ready for us even though we got there before the usual check in time. The location is great, you can reach the Kings cross St. Pancras station in a minutes walk and get to anywhere from there. For the price it was ok!
  : The cleanliness of the room was very poor, there was still shampoo and conditioner splattered on the showers door, dirty hand prints all over the bathroom mirrored cabinet and sink cabinet, and the floors had definitely not been vacuumed in a while! The second day someone came in only to empty our bins but didn’t do any sort of cleaning. I really suggest the management give their cleaning staff a kick up their arse as they’re definitely not doing their job at a good enough standard. The mattress was so uncomfortable and very old and tired, with a big dent in the middle which gave us both a very bad night of sleep and a back ache. Also, the walls are very VERY thin and we could hear other guests conversations, showers, doors and unfortunately more than that and every time someone opened/closed a door somewhere our door would rattle, all of which is incredibly annoying when you’re trying to sleep at 1 or 2am! I wish I had asked to be moved to different room on the upper floors, I suggest asking for that specifically if you’re planning to book here

Very Good
Traveller Type: solo traveller
  : The manager of the hotel is amazing! Always saying hello and goodbye when passing through the lobby. They also let us change rooms when our first room wasn’t very comfortable. On the last day he stores my luggage and helped me carry everything downstairs and outside. Super lovely guy! They were also very open to feedback both positive and negative.
  : The building is quite noisy, so if you are a very light sleeper, bring earplugs.

Very Good
Traveller Type: young couple
  : Very friendly and helpful team, lovely!