Britannia International Hotel Canary Wharf

Fair
Traveller Type: review category business travellers
  : It is a spacious hotel, with larger rooms
  : I was surprised that there is NO Wifi in the rooms. (unless paid for).

Poor
Traveller Type: group
  : The view from the room was the only thing which we liked. Rest all very disappointing.
  : Breakfast was a nightmare. For £10 all we got was bread and butter and beans. Not at all worthy. The staff are very rude. No sense of helping the guest. No information provided on arrival. Reception staff are not helpful at all. Telephones were not working for our entire stay. They did not provide us with a bucket of ice either. The waiter said you need to order liquor from the bar if you want bucket of ice. I’m never staying with this hotel again. Unsatisfactory behaviour.

Wonderful
Traveller Type: review category business travellers
  : I imagine this hotel was built in the mid to late 1980s just as the Docklands was starting to be redeveloped, because decor throughout is definitely 1980s, wood panelled walls, brass bling door furniture, the works. I actually love this hotel, it has a warmth and luxurious quality you don’t get from modern sterile hotels. There’s a choice of a buffet (I think) restaurant or a pizza restaurant on site, if neither of those appeal you can hop to the Novotel right across the road so plenty of options. people will probably think this hotel needs refurbishment, it probably does but I hope they leave it alone, a sort of modern day grand Budapest hotel, a old relic! I will keep staying here as long as it’s here.
  : Felt a bit rushed ordering dinner at the pizza restaurant. when you first reach the main entrance you have to do a double take to check you have arrived at the right place as it’s so dingy, set back and under cover that you think you have found an underground car park. the road is horribly pit holed, they definitely need to cheer the entrance up. lifts are slow and most were out of action during my stay, so expect a long wait if you are high up and don’t fancy a walk. limited seating for lone guests in the bar area, lots of large seating areas for groups, all with just one person occupying them.

Wonderful
Traveller Type: group

Poor
Traveller Type: young couple
  : I didn't like much if I'm being honest
  : Mice in room, no windows, lifts took ages, breakfast was poor

Very Good
Traveller Type: young couple

Good
Traveller Type: young couple

Disappointing
Traveller Type: group

Poor
Traveller Type: young couple
  : Room advertised to pay an extra £30 for a window with a river view instead it was a view of the reception roof with air conditioning units. Not once was our room cleaned over our stay. I.e no fresh bedding no fresh tea or coffee replaced. Had to ask for fresh towels in which they just handed them to us at reception and no one came to take the old damp towels. I asked twice for the room to be cleaned with no response. Rooms also advertised for two single beds or one double bed so we paid for the double bed in which this was just two single mattress pushed together and split in the middle when laying in this position. There was also major road works outside the hotel for the weekend and there was no warning from the staff that works were being carried out so it was a surprise to be woken each day at 8am to the sound of heavy machinery waking us and being Heard- for the duration of our stay.