St Giles London – A St Giles Hotel

Fair
Traveller Type: solo traveller
  : The location was good, I could get everywhere I wanted to go to easily as it was so central. The water pressure in the shower was very good. The concierge was helpful as was one of the receptionists when I asked for coffee for my room.
  : My room was small and hot, luckily the aircon worked. The window was difficult to close properly and, although it was hot, I had to keep it closed as it was so noisy due I think to the Hudson Bar below. I had 3 hangers in the wardrobe which was insufficient, the wardrobe itself was too small for the hangers to go in straight. It wasn't easy getting out of the shower without walking in to the toilet. The hotel was clean but shabby. The breakfast was all right but nothing special. The two receptionists I checked in and out with and the woman at breakfast were unsmiling and uninterested and seemed almost surprised when I asked them a question. It was okay that my room was not cleaned during my 3 night stay but the bag in the wastebin was too tiny and too fragile.

Good
Traveller Type: solo traveller
  : Room is quite small and the bed wasn't particularly comfortable. However, I realize rates in London are high, and I thought that the hotel overall was a good location and a good value, even if the room was not very roomy.
  : The wifi connection was not very good and ran rather slow. That part was frustrating as you are more likely on vacation to need information and directions and so forth, and having to wait rather longish is quite a bother.

Very Good
Traveller Type: family with young children
  : Need English Teabags in the room not just green tea. Toilet roll that didn't run out

Poor
Traveller Type: young couple
  : The room was very small, didn’t get clean even once , the bad was uncomfortable and not clean Air conditioner didn’t work and didn’t get fixed during our stay
  : Everything

Poor
Traveller Type: young couple
  : Location and bar ok
  : Check in staff,room was very dated small bathroom was grubby rusty soap holder.Way overpriced

Poor
Traveller Type: young couple
  : First Room we were assigned was RT 4 in St Giles Bedford Avenue. The toilet did not flush and there was no water to flush it. Additionally the safe was unusable. When reported they sent up a concierge (which took a while )to confirm the problem. He then did not know what to do and would have to contact duty manager. He had no walkie talkie and left the room to return 10 mins later none the wiser. Meanwhile my wife and I on phone to reception insisting on a room change were moved to room 201. This was very small room. . It took 1 hr and 10 mins to sort this out. We checked in at 20.40 pm and were finally sorted at 21:51; We had been told at check-in that main restaurant closes at 21:00 but we could get food in the bar up until 22:00. When we arrived back at reception to get bar food at 21:50 the bar food which is franchised out to an operator said bar food was closed as it was a slow night . Only place they could advise for food at that time was Burger King. We are furious. At check-in we paid over 700 Euros for a 3 night stay and this was night one ruined . We stayed Wed 8th to Fri 10th Duty manager on Check in Night was Sarah who told us she had 9 mins left on her shift. If this is a serious request to understand how your business performs and how customers feel I think some REFUND on our bill is appropriate. I DO NOT mean a discount or credit on a future stay.

Very Good
Traveller Type: family with young children
  : Breakfast very good and value for money
  : Carpets a bit grubby in public areasprobably matc them to grey/brown found in other public areas

Pleasant
Traveller Type: solo traveller
  : The location was close to Oxford Street and lots of shopping and also the British Museum.
  : The first room I had was on the first floor. The bathroom had hair in the shower and behind the waste basket. The next morning at 6:30 am a fire alarm remained on for over half an hour, and no one attended to it until I called. Next, I took a shower and the drain backed up and would have flooded if I had not discontinued my shower after a minute. I was promised that the room would be cleaned and the shower fixed, but when I returned that afternoon no one had been in. I then complained rather loudly, and I was moved to a new room for the next 2 nights. From then on, my stay was very pleasant.

Very Good
Traveller Type: young couple
  : Good location, public transport nearby. Quite handy for theatres. We used Hudsons restaurant within hotel, good choice of food before show and drink on return. Overall our stay was very pleasant and comfortable, lovely powerful shower too.
  : Waiting times for lift could be bit frustrating at times. One lift out of action, lot of floors for remaining 3 lifts.

Poor
Traveller Type: family with young children
  : location
  : horrible noise. no sound proofing. hard uncomfortable beds