Hotel Indigo LONDON - 1 LEICESTER SQUARE

Good
Traveller Type: solo traveller

Very Good
Traveller Type: family with young children
  : Location & friendly staff
  : Nothing

Very Good
Traveller Type: young couple

Good
Traveller Type: family with young children

Wonderful
Traveller Type: family with young children

Poor
Traveller Type: young couple
  : Location is central, but can be too central
  : The room was not clean at all.Facilities were old.The floor, the sofa and the bed had stains on them, not appealing at all.There was no place to hang out dress, and no place to put two suitcases.Breakfast was minimal, when we asked what we would like to drink, we ask for coffee and been told "coffee is there you can take it yourself"There are only two verly old and slow elevators that can't handle the hotel occupancy.We ended up not staying the full length of our planned stay.

Poor
Traveller Type: family with young children
  : The location was excellent very lively great walking distance from alot of restaurants, bakeries and places to see.
  : I did not feel that their was any value for money, our first check in experience was horrible as we had 4 bags to carry up a flight of stairs as their is no concierge or a ramp to help carry your luggage up, the receptionist had to assist us instead. The room was too small for 2 people, their is limited walking space in a room for 2, and no luggage space, although the room we opted for was the bigger size superior premium double room. The hotel is outdated and not clean, elevators were slow and the rooms are not clean at all with dust everywhere, stains on the wall and chairs. We even saw a cockroach in the hallway while waiting for an elevator. The bed is too small for 2 people and mattress was far from comfortable as it made a dent everytime we would sleep on it. The bathroom bins are just too small, and we faced an issue with the bathroom sink the minute we checked in as it kept getting clogged due to a faulty sink clogger, the faucet was designed in a very impractical way as it was curved too low to the base of the sink and everytime we tried to wash our hands we would end up touching the bottom of the sink very unhygienic, so we ended up washing up in the shower every single time! The facility definitely needs renovation. I believe the rating on booking is misguided as the only reason the rating appeared to be high is because people enjoy the rooftop bar at the hotel and not for the actual facility itself (which tends to get loud for those residing in the facility as we had someone drunk banging on our door late at night while sleeping once).

Disappointing
Traveller Type: young couple
  : Smelt of sewerageAs a hotel guest we weren’t allowed to use the roof terrace bar for a drink unless you had a reservation, really poor considering we paid £414 !!

Very Poor
Traveller Type: young couple

Very Poor
Traveller Type: young couple
  : location
  : the guest relations manager lacks empathy and flexibility