Hotel Cavendish

Good
Traveller Type: family with young children
  : Good location an OK rooms. It was clean.
  : The breakfast was lacking in options only bread,yoghurt and some crossants. No cheese no salami nothing. There was a few jams to choose from but thats it.

Very Poor
Traveller Type: young couple
  : The location for where I was to go to
  : I’ve booked a double room and specifically mentioned on the phone prior that due to my disability I will need a double mattress. On arrival, it was a completely different story..they gave me a different room saying they were sold out (that include the room) that I’ve booked and paid for it a while ago. The hotel staff was saying that they have found me a different room. I didn’t know but it was 2 single mattresses on the bed.. which then made it worst by these mattresses keep opening in the night. I haven’t been able to sleep, the aches and the too much pain when I keep sliding between the mattresses.. with my bad leg, lower back etc (medical notes can prove my disability).on seeing the hotel staff, all they keep saying is that they didn’t have any other room..I am not happy at all. I suffer from anxiety and panic attack and the idea of this trip was to be relax but I felt worst.. I had unnecessary panic attack and blame the hotel..I have used your service Booking.com and as you can see, I am a good customer but I want my money back or part of it.. Surely, this is in breach of what was agreed. Thank you please get back to me

Good
Traveller Type: review category business travellers

Poor
Traveller Type: solo traveller
  : Receptionist is helpful and supportive
  : Room was freezing cold because the central heating in room 109 was not working and had no solution. The alternative mobile room heater was ineffective

Good
Traveller Type: solo traveller
  : Good location - my single cabin room was at the back so lovely and quiet. it was compact but ideal. Breakfast continental but plentiful and varied.
  : unfortunately my shower didn’t really work - no water pressure just dribbles

Fair
Traveller Type: family with young children

Good
Traveller Type: solo traveller
  : Cold water shower

Fair
Traveller Type: young couple
  : The room was clean and the service staff worked very well. It's nice to have tea and coffee in the room.
  : For breakfast. The breakfast was very weak, the breakfast was for vegetarians, there was no meat which is unforgivable, and only fruit from the fresh products. There were not even eggs or beans, which you expect in England. The room was cold and you have to heat yourself with an electric radiator, which needs maintenance and is not reliable to leave on all day. Very cold floor in the toilet and bathroom, could have at least put a mat on it. A single bed, but with two mattresses together, where there is a gap in the middle, which interferes with sleeping for two.

Disappointing
Traveller Type: family with young children
  : Ok minimum breakfast. Only breakfast to 9 oclock, so it was packed from 8.30-9-00.
  : It was not a 4**** hotel as it says on Booking.com. More likely, 2 star.

Good
Traveller Type: solo traveller