Holland Inn Hotel

Very Poor
Traveller Type: group
  : The bathroom; the shower and sink, were overrun by bugs... no way anyone had even looked inside our room in days. We didn't stay after checking in. If they hadn't cleaned the bathroom properly before we arrived, and bugs were happy there, we didn't know what else might be going on.

Very Poor
Traveller Type: young couple
  : There was nothing one helpful lady on the desk who was nice during our stay but we otherwise did not find the staff helpful.It was good to have a fan in the room as it got incredibly hot throughout the day and night.
  : There were ANTS in the shower and floor of the bedroom. The hotel refused to change our rooms and we were unable to find other accommodation that day in London so had to stay in the ant room. When speaking to the manager he refused to refund or discount the room as he said it was a great deal for London, but regardless of price it’s basic cleanliness that a hotel room should not have bugs. He claimed that the issue would be sorted by the time we returned from dinner, but whatever they did just left lots of dead ants in the shower with a couple alive ones crawling around. We washed them down the drain ourselves but even more had reappeared in the morning. I was advised to send the manager photos of the ants but the next morning and for the duration of our stay the manager stopped speaking to me and nobody on the front desk is able to leave to deal with any issues within the hotel. Really surprised that they didn’t do more to solve this. The bathroom was an internal room on the second floor, so the ants clearly weren’t coming from outside and must be a problem for other rooms on the ground and first floors too.The bed was wonky and uncomfortable, we barely slept for the two nights and the kettle didn’t work to top it all off. Instead of plug sockets we just had a loose extension cord to plug things into.Staying at this hotel completely ruined what was meant to be a special trip away, but we just felt exhausted, ripped off and disrespected. Avoid here at all costs!!

Very Poor
Traveller Type: family with young children
  : Easy location on bus route
  : Insects creeping, crawling, flying around in the room all night, on the floor, on the walls, on the duvet, on the pillow, under the duvet, on me, biting me, into my luggage... OK if you like insects.. .. when I spoke to staff about it I was told the manager would call me.. but he didn't and he or she hasn't. There were half dead colonies of ants in corners by rotting skirting boards.. I can verify with photographs. No reply when I emailed the hotel about it afterwards. There was a tiny ensuite shower and toilet but after little sleep due to insects I was anxious to get away from them in the morning so didn't stay for a shower. The room was extremely small about 1.2 x 1.8m .. the fridge wasn't turned on there was no remote for tv.

Pleasant
Traveller Type: group

Very Good
Traveller Type: solo traveller
  : Value for money, nice staff, good location
  : ground floor rooms can be noisy

Poor
Traveller Type: young couple
  : It was available...and affordable I suppose.
  : The room was top floor, very small, very hot, no AC, steps all the way to the top, poor bed, tiny toilet with barely enough leg room to sit, no room to place anything, broken cupboard, not the best location to public transport without a little walk first.

Poor
Traveller Type: young couple
  : Size of the room, not even breakfast was included on the price we pay for one night only.

Good
Traveller Type: review category business travellers

Fair
Traveller Type: family with young children
  : a convenient location
  : the quality of property inside

Very Poor
Traveller Type: young couple
  : The staff!
  : Everything else to do with the hotel!!Ridiculously small room.Awful shower facilities.Extremely uncomfortable bed.Dodgy electrics.Very stuffy and outdated hotel.Needs to have half the rooms, and to be made bigger as a whole! This hotel, (and I've been in many!). Is without a doubt, the worst hotel I've ever stayed in!! Now someone will comment with excuses, or try to gaslight me into believing I'm wrong. But this hotel was just awful. With a capital A!!!Cheap and definitely not cheerful.I will point out though. The actual staff working there are really nice and helpful. Whoever owns this hotel must be held accountable for their heinous crimes against the hotel industry.Awful, truly awful experience. So much so, I went home a day early!! Avoid at all cost!!